COVID -19, Business Continuity Plan

By Regulatory Compliance Team, GRE

In response to coronavirus (COVID-19), Goldfish Real Estate (GRE) team has prepared and committed to implementing a Strategic Business continuity plan to serve our clients in the best and safest approach as per Federal and State Authorities’ directions.

Like many other businesses, organisations and other institutions, coronavirus (COVID-19) is impacting the operations of Goldfish Real Estate as well.

As we know, The Victorian Government has now declared the State of Disaster in Victoria. Goldfish Real Estate will be STRICTLY following guidelines and advice from the Victorian Government and Authorities.

The Goldfish Real Estate team has implemented its business continuity plan, our office will be temporarily closed until further advised by the Authorities and we anticipate our staff will work remotely over the period of COVID-19 restrictions.

Scheduled face-to-face meetings, inspections, engagements will be cancelled indefinitely and all meetings will be replaced with video conferences or virtual. We proudly like to stand with our community and State Government that all of our operations are virtual, innovative and on the advanced scale until further advised, We are keen to see our community COVID free. Our operations will be resumed as per COVID Safe Plan as advised by the Authorities.

By implementing innovative, advanced infrastructure and technology, we are working hard and smart to ensure that any impacts are limited and that our commitments and deadlines are met to the best of our abilities.

We hope we can rely on your patience in these circumstances. We will do everything possible to return to a normal operating environment once restrictions will be eased out.

We also understand that for many of you, coronavirus (COVID-19) will be impacting your operations and we will extend the same patience and understanding to you as we all work to manage the impacts of the virus threat.

We highly recommend downloading COVID Safe App and follow precautions as advised by the Department of Health, Australian Government.

For more information visit dhhs.vic.gov.au/coronavirus or call the Coronavirus Hotline on 1800 675 398 for advice if you are displaying symptoms.

#StayHome #StaySafe #Facemask #PracticeHygineCare #SocialDistancing150metre #EatHealthy #ThinkPositive #FollowDirectionsbytheAuhtorities

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Can you change property manager or agency during mid of lease term or at the end or any time – with the right process I Agency Changeover Process

By Property Management Team

Being an owner of investment property or portfolio either commercial or residential property, it is vital to appoint a pro-active & dynamic property manager who can work in your best interest to ensure you are getting an optimized level of return on your investment.

When you feel you aren’t getting the best service and the value you expect from your property manager whether you hold a single investment property or investment portfolio, switching to a new property manager is your best option.

There are many myths around property management – and with extensive experience helping Victorians with their investment properties, it feels like we’ve heard them all. One of the most common things we hear about is people feeling that they are stuck with a property manager that doesn’t suit their needs and the most common reasons are:

Lack of communication;
Missing periodic rent review;
Higher management fees,
Regular increase of fees like management, admin, statements, EOFY or banking etc;
Support to keep property in optimised YOY rental yield,
Missing and reporting periodic inspections;
Higher vacation rates.

Now, the most important question arises in mind, can you change property manager or agency during mid of lease term or at the end or any time – with the right process?

In simple words, yes you can change the property manager at any time if you don’t feel comfortable and not getting the service as expected.

Switching property managers may seem difficult, but as Consumer Affairs Victoria notes, the process is not strenuous.

“In most cases, you can terminate your estate agent’s management of your rental property, effective immediately, by written notice to the agent,” the authority notes.

In most of case, there is no fee unless it is clearly mentioned in the agency’s agreement signed by the Property Manager & you. You can give this notice at any time – even in a fixed-term contract. Best of all, you can have a professional do this for you.

How to change property manager quickly and efficiently? Are there any fees associated with the changeover?

If you’re thinking about switching property managers, the team at Goldfish will handle the entire process free of charge (excepting fees in your existing contract).

From organising agreements and records, regulatory compliance, and safety check, contacting tenants and agents to picking up the keys, notifying new tenants and organising inspections can be done simply, professionally, and efficiently once you appoint team Goldfish.

Most of the time, it pays to take a step back and evaluate the quality of the property management and return of your investment which you’re getting. Try our property appraisal service & proposal to compare whether your property management arrangement is paying the return on your investment as it should be.

If it isn’t, we’re here to offer you a proactive, innovative, technology-driven, compliant, and Guaranteed 100% better property management solution at your doorsteps…. Simply, it is 100% peace of mind and your satisfaction.

To experience the difference, contact the team at Goldfish on 03 5332 4444 or email for a confidential discussion.

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